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Support Center

All the answers you need, in one place.

Getting Started

What is Rhythm?

Rhythm is a streaming platform offering a vast collection of concerts from various artists, genres, and festivals. Experience the thrill of live performances from the comfort of your home!

How do I create a Rhythm account?

To create a Rhythm account, click on the 'Join Now' button on the home page. Create your account and you're all set to dive into the world of concerts!

How do I join the Beta?

To join the Rhythm Beta, you need to be referred by a current user. To join the waitlist, sign up and you will be added automatically.

Rhythm+ Subscription

What is Rhythm+?

Rhythm+ is our premium subscription service. With Rhythm+, you get access to unlimited sets, HD streaming, no ads, personalized recommendations, and early access to new features. Subscribe now for the full experience.

How do I subscribe to Rhythm+?

To subscribe to Rhythm+, visit your account settings and tap Subscribe to Rhythm+.

How do I manage my Rhythm+ subscription?

To manage your Rhythm+ subscription, visit your account settings and tap Your Rhythm+ account.

Why can't I view HD content?

To view HD content, you need to have an active Rhythm+ subscription. If you have an active subscription but are facing issues, please log out, then log back in. If the issue persists, please contact support.

Technical Support

Can I use AirPlay to watch Rhythm on my TV?

Yes! Rhythm supports AirPlay to watch content on your compatible device. To start AirPlay, select a set and tap on the AirPlay icon in the bottom right of the player. If the icon does not appear, ensure you are using a supported browser (Safari) andnected to the same Wi-Fi network as your AirPlay device.

The video is low-quality. How do I fix this?

HD streaming is only available to Rhythm+ subscribers. To view HD content, subscribe to Rhythm+.

The video is buffering constantly. What should I do?

Ensure you have a stable internet connection. If the issue persists, please contact support.

PLUR Culture

What is PLUR?

PLUR stands for Peace, Love, Unity, and Respect. It's a guiding philosophy in the music and festival communities that promotes harmony, kindness, and mutual understanding. PLUR is about creating a safe and inclusive space where everyone can enjoy the music and vibe together.

How can I practice PLUR?

Practicing PLUR involves embodying its principles in your interactions with others. Here are some tips:

- Peace: Avoid conflict and embrace positivity. Seek to resolve disagreements calmly and with an open mind.
- Love: Show kindness and compassion to everyone around you. A smile or small act of kindness can go a long way.
- Unity: Celebrate diversity and foster connections. Music brings us together—embrace the community spirit.
- Respect: Honor personal boundaries, differences, and the shared experience. Treat others as you'd like to be treated.

Why is PLUR important?

PLUR helps create an atmosphere where everyone can feel safe and appreciated, allowing the focus to remain on the music and shared experience. It's a reminder of the values that unite us as a community.

Account & Privacy

Does Rhythm send me emails?

Rhythm may send you emails regarding your account, subscription, or other important information. We do not send any promotional emails at this time.

How do I delete my Rhythm account?

To delete your account, please contact support.

How do other users see me on Rhythm?

Other users on Rhythm can see the following details about your profile:

- Activity: The songs and videos you are enjoying.
- Favorites: Your favorite artists, festivals, playlists, sets, and songs.
- Comments: Any comments you leave on videos

- Profile Photo
- Username
- Rhythm+: Whether or not you are a Rhythm+ subscriber.

Contact Support

Contact us in the way that is most convenient for you.

Live Chat

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